Customer Complaints Form



    The Electricity Control Board (ECB) is a statutory regulatory authority established in 2000 under the Electricity Act 2 of 2000; which has subsequently been repealed by the Electricity Act, 4 of 2007; the latter Act having expanded the ECB mandate and core responsibilities. The core mandate of the ECB is to exercise control over the electricity supply industry with the main responsibility of regulating electricity generation, transmission, distribution, supply, import and export in Namibia through setting tariffs and issuance of licenses. The ECB executes its statutory functions through the Technical Secretariat headed by the Chief Executive Officer.

    The technical Secretariat, headed by the Chief Executive Officer, is responsible for the day-to-day management of the affairs of the ECB and the provision of sound technical advice to the Board on matters relating to the statutory functions of the ECB (licensing, tariffs, quality of supply, dispute resolution, industry restructuring, etc)..


    To be a leading regulator for achieving optimum viability and competition in the Namibian Energy Industry whilst upholding the principles of fairness, integrity and transparency.


    To exercise control over and regulate the Namibian Energy Industry in a sustainable manner, the interest of all stakeholders with regard to price, quality and reliability, viability and safety.



    To conduct every task to a standard of excellence and maintain the highest level of competence and personal integrity / efficiency so as to ensure the satisfaction of all stakeholders.


     To be transparent, open, honest and fair in all dealings and communications with stakeholders.


    To be accountable and act in accordance with government policy and accept full responsibility for decisions and actions.


    To ensure the endowment of Namibia’s energy resources are available to present and future generations by considering our economic, environmental and social responsibility.


    To innovate through continuous learning, knowledge sharing and teamwork while delivering excellent service.