The Regulatory Support Services (RSS) division consists of four staff members:

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    Functions of the Regulatory Support Services Department

    The main functions of Regulatory Support Services (RSS) are to manage licenses, research, plan, coordinate and provide expertise to the ECB on the Namibia Electricity Supply Industry (ESI) issues as well as to render support in the areas that are not clearly economic or technical in nature. Through these functions the Regulatory Support Services department ascertains that regulated aspects within the Electricity Industry are operating according to set objectives and performance frameworks and monitoring these areas to ensure growth and financial health as outlined by the Electricity Control Board as guided by the Electricity Act 2007.

    The RSS department is responsible for managing and coordinating license applications, evaluations and issuances. Through the Performance Management System, the Regulator has been able to monitor the performance of licensees in accordance with set industry benchmarks. An important objective of performance monitoring is for the ECB to collect sufficient data on the performance of the industry. The information collected is also used by the Regulator to jointly set performance targets with the licensees.

    The RSS department is responsible for collecting data on the Electricity Supply Industry (ESI), the data is used to provide information to all stakeholders in the form of a Statistical Bulletin.

    The RSS department also compliments the ECB functions by addressing the current power supply shortages in Namibia and the region through:

    • The introduction of Independent Power Producers (IPPs) into the ESI through developing and implementing an IPP framework.
    • The promotion of Renewable Energy and Energy Efficiency technologies for sustainable development.

    Services offered by RSS department include:

    • Regulatory framework for the electricity supply industry in terms of Generation; Transmission; Distribution; Supply; Import; Export and trading in Namibia.
    • Electricity Supply Industry (ESI) Restructuring including Electricity Distribution Industry (EDI) Reform
    • Verifying adherences to License Conditions and other Regulations
    • Handling Customer Complaints
    • Research and development
    • Industry performance
    • Industry statistics